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Return Policy

We stand behind the quality of our products


14 -Day Return Policy

We value our relationship with you and offer a return policy for products that you purchase directly from the website.

a) If the product is unused, and in its originol packaging material we will give you a full refund. To qualify, you must arrange collection of the prouct within 14 days of purchase date, following the Return Proceedure below.

b) If within 14 days the product has been used, but still in its originol condition and packaging material, we will offer you a full credit note which can be used for other online purchases with You should call us on 04 8189026 (alternatively 050 226 6731) so we can arrange collection. For us to collect the Trap, you must return the prouct within 14 days of purchase date following the Return Proceedure below.

Any refund of any transaction's amount against any purchase through this website would be refunded to the original mode of payment.

In some cases, the return courier fee and a small re-stocking fee may be charged. We can only pay for shipping costs if your return is due to any of the following reasons:

  • We sent the incorrect item(s)
  • Item(s) arrived damaged
  • Item(s) did not work because of a manufacturing defect


Returned products should be placed by you in their original condition and packaging, have the completed RGA details attached, and made ready for the courier to collect. The return address is Norbury General Trading LLC,  Office 207, The Bridge Tower, Dubai Sports City, Dubai.  Specific items may have additional warranty limitations.


Return Procedure

Contact our Consumer Care department via or phone 04 8189026  (alternatively 050 2266731) to request a Return Goods Authorization (RGA) prior to making a return. You will be given an RGA number, which must accompany the item(s) being returned. All product being returned to our warehouse must be authorized and reference an RGA # on the return packing list. We reserve the right to refuse any return that has not been authorized. 04 8189026  (alternatively 050 2266731)




Packaging Your Return

  1. Please fill out the RGA information, include the original packing slip with your return, and wrap the package securely.
  2. Affix the return label on to the package.
  3. Write your assigned RGA# in the space provided. We will arrange For your protection, a trackable courier service.



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